Kaulio, M.A. (1998). Customer, Consumer and User Involvement in Product Development: A Framework and a Review of Selected Methods. Total Quality Management & Business Excellence, 9(1), 141-149.
Format: Peer-reviewed article
Type: Research — Non-experimental
Experience level of reader: Fundamental
Annotation: This article is a review of the different methods commonly used when integrating customers into the design process of new product development. The seven methods reviewed are; quality function deployment, user-oriented product development, concept testing, beta testing, consumer idealized design, lead user method and participatory ergonomics. The authors present a framework which maps out the different methods along a longitudinal phase of the design process by the type or amount of customer involvement.
Setting(s) to which the reported activities/findings are relevant: Large business, Small business (less than 500 employees)
Knowledge user(s) to whom the piece of literature may be relevant: Manufacturers
Knowledge user level addressed by the literature: Organization
This article uses the Commercial Devices and Services version of the NtK Model