Frahm, J., Ireland, D.C., & Hine, D. (2007). Constructing a Processual Model of Communication in New Product Development From a Multiple Case Study of Biotechnology SMEs. Journal of Commercial Biotechnology, 13(3), 151-161.
Format: Peer-reviewed article
Type: Research — Non-experimental
Experience level of reader: Fundamental
Annotation: The authors of this article present their case study on communication within the new product development process of biotechnology firms. A framework is presented, depicting the flow of communication both internal and external to the organization. It was found that communication roles differ and can be identified as envisioning, information disseminating, information seeking, information providing, engendering ownership, creating discipline, facilitating cross-functional planning and image managing, all of which are illustrated in the framework.
Setting(s) to which the reported activities/findings are relevant: Federal lab, Large business, Small business (less than 500 employees), University
Knowledge user(s) to whom the piece of literature may be relevant: Manufacturers, Policy Makers, Researchers
Knowledge user level addressed by the literature: Organization
This article uses the Commercial Devices and Services version of the NtK Model
Barrier: Despite an abundance of academic and scientific expertise, biotechnology firms suffer from a lack of management skill and knowledge. This lack of skills and knowledge impacts on the firm’s ability to manage NPD as well as to secure the funding required for sustained performance. (Ernst & Young [2001], Department of Industry Science and Resources and Ernst & Young [1999])
Occurrence of finding within the model: Step 4.9, Step 1.5, Step 4.1, Step 3.4, Step 4.3, Step 4.13
Method: In order to exchange information externally and internally for better NPD, a firm requires employees to be spanning the boundaries of the firm to exchange information with other organizations. (Ancona, D. & Caldwell, D. [1992])
Occurrence of finding within the model: Step 4.1, Step 4.6